cancellation request

We're sorry to see you go

If you decide to reactivate your membership in the future (and we hope you do) membership rates in effect at the time of reactivation will be applicable as membership rates are subject to change.

If you’re sure you’d like to cancel, please complete and submit the form below. This will serve as your written notice, submission of the online form MUST be completed 21 days prior to your next billing date for us to process.

All fields are required.

View full terms
1. right to cancel

You may cancel your membership within 3 business days of signing and receive a full refund.

2. early cancellation eligibility

You may cancel early without penalty if one of the following applies:

  • Medical disability: A verified physical disability prevents further participation (doctor's note required).

  • Death: In the event of the member’s death, no further payments are required (documentation must be submitted by a representative).

  • Relocation: You move 25+ miles from any MetaForm location (proof required).

3. buy-out option (if not eligible above)

If you don't qualify under section 2, you may cancel by choosing one:

  • Option A: Pay 50% of your remaining balance in a lump sum.

  • Option B: Pay 60% of the remaining balance via adjusted monthly payments.

All buy-outs require approval.

4. timing & documentation

Cancellation requests must be submitted at least 21 days before your next billing date. The cancellation will take effect the day before your next scheduled billing cycle.

  • Submit your cancellation request 21 days before your next billing date.

  • Cancellation becomes effective the day before your next billing cycle.

  • Valid documentation may be required. Submitting false info may result in denial or fees.

Thanks for your feedback. We appreciate the time you took to help us improve — we hope to welcome you back in the future.
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